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asked in Group Rotation for only Incoming Sales Calls
Hi,I have sales staff who are currently on the group rotation setting, which the next call incoming is handed to the mem...
1
Oct 20, 2021 at 3:16am
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asked in How do I block calls for Contact Center?
We are getting a large influx of calls that we have never had before since joining Ring Central.A lot of these are from ...
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Sep 27, 2021 at 6:03am
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2
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asked in Is making an outbound call from MAX in CC included in unavailable time?
Does total unavailable time in the reports include outbound calls?...
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Sep 13, 2021 at 6:49am
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1
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asked in Can an outbound call be transferred to another agent in MAX?
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Sep 13, 2021 at 7:00am
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1
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asked in Maxx Agent shows refused call but call is still ringing
I received a call that Maxx Agent is showing Unavailable Refused but also shows connecting Agent Leg. The call will sti...
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Aug 31, 2021 at 8:52am
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asked in Want to add another field to the 540 CDR Plus Dispositions notes report.
Hi, Anyone know how to add or knows of a report that includes the same info from the 540 Data Download report CRD Plus D...
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Aug 27, 2021 at 1:02pm
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